Questions | Answers |
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So if he was making more than 500k it would be okay in your book? That's pretty messed up. | Seems like I'd be even more of a piece of shit if I was that successful. |
Are you involved much with the general goings on of the casino? If so, what goes through your head when you see huge amounts of money being gambled away by someone who doesnt know when to walk away? | Yes, I'm an executive so I'm in touch with most everything that goes on. Most of the time when I see something like that, I just say "good for us" and try not to think about whether or not the person can afford it or not. |
How much do you make a year? Unless you are making like $500,000+, then you are a piece of shit. you are destroying thousands of people's lives so that you can make a living and afford your bmw and other status symbols. | I don't make $500K a year so I guess that makes me a piece of shit. |
What is the worst most tasteless thing you or the casino in general did to make money? | I, obviously, like to think I'm uber classy. But in general I think paycheck cashing promotions are pretty tasteless. E.g., Cash your paycheck and get 5% of the total value in free slot play. |
Can you ELi5? Sorry, to me that just sounds like you hand over your $1000 you earned, and get back $50? Which seems wrong...? Or do you get an extra $50? Hmmm... Thoroughly confused myself. | Let's say your check is $1,000. The casino will cash your check and then also give you $50 in promotional credits to be used on the slot machines. The idea is that since we've given you some "free" money to begin playing the machines you will also dip into the $1,000 cash that we also handed you. |
Are there any clauses that prevent you from just spending the $50 in free bets and cashing out the $1k without actually playing with it? | No, you get the $1K in cash and the $50 can only be used in the slot machine. I've done this once when I started my new job and my direct deposit wasn't set up yet so they issued me a live check. |
How many people just walk directly out of the casino after cashing the check with their 5% bonus? | I don't know, I've never run this promotion but generally speaking when we give away promotional credits, the "walk rate" is in the 25% range. |
How often do you go to the strip clubs in vegas? If you go how much do you spend? Do you get treated better if they know what your job is? | I really don't like them so not often unless someone is in town that wants to go. I don't have a moral objection, just think it's a waste. "Hey do you like to eat steak? Give me $20 to smell this delicious steak! No, you can't try it!!!". |
So that having been said, I might spend $20 to give to the girls on the stage and maybe a lap dance. | |
No, I don't get treated better because of my title really. They usually just care about how much money you spend and that's it. | |
What are some sneaky strategies that you use to get people to spend more money? I don't mean obvious things like having ATMs...but things related specifically to gambling.. | Ummm... Off the top of my head I think the sneakiest thing is probably side bets on table games (e.g., play an extra $5 and if your two cards are a pair then you win $25) because the odds are terrible or things like advertising low table game limits but modifying the rules (e.g., blackjack pays 6:5 vs 3:2) to increase the house advantage. |
Some casino customers are super cheap and only play $1 Blackjack. Others are whales and the casino spends a lot of money to attract them, but they are rare. Somewhere in between, I imagine, there are customers who spend a significant amount and exist in numbers to make most of the casino's profits. | First, we quantify most everything by "theoretical worth". That is, how much we can expect to win from you based on the house advantage of the game you play and how long you play. The general formula is decisions per hour X house advantage X hours played X average bet. So, $25/hand at blackjack X 1.5% house advantage X 2 hours played X 60 decisions per hour = $45 in theoretical worth. |
Is that true? How much does a "bread and butter" customer gamble in a day? | Second, It really depends on the particular property. The number is a lot higher for Wynn then it would be at Joker's Wild (a really, really dumpy casino on the outskirts of Vegas). That having been said, most places will be very happy to have you if you are in the $150-300 a day in theoretical worth range. |
That sounds pretty affordable. Assuming a 30% comp return I guess that comes out to $50-90 in comps a day. | 30% includes the stuff we send you in the mail generally too so at the $300 range you could expect a room and a meal a day. |
What kind of awful rules are you using to have a 1.5% house advantage, or is that number based on the average player being really terrible? How much in comps would I actually generate for two hours of $25 a hand Blackjack? | I just threw the 1.5 number out there. We also factor in skill into house advantage so as to be more favorable to the player, comp wise. comp wise we'd probably give you 15% of the $45, or $6.75. That's just in what we call discretionary comps that the pit supervisor or host can give you. Then you could expect another 30% in the mail via free bets, hotel, food, etc. |
I guess you need to register with the casino loyalty club so you know what we are spending. | Correct. |
I currently reside in Arizona, where you can't swing a dead cat without hitting an Indian reservation and - as a result - a casino. | Well I've worked all over the country and, yes, of course we always keep an eye out on new competition that would impact our existing customer base, especially as the business has seen much more legalization in new jurisdictions in the past 20 years. |
The casino/resorts are getting increasingly sophisticated. Better facilities, better entertainment, and better marketing. | For Vegas, I think most strip properties have dealt with this by investing in properties in regional markets so as to send their customers to their Vegas properties so it is pretty accretive. Someone from Harrah's Ak-Chin in the Phoenix area gets offers from Harrah's Las Vegas quite often. |
Is this something the Vegas casinos consider a rising threat, welcome competition, or something else? How do you - as a marketing guy - react to the fact that a trip to a casino no longer necessarily means a trip to Nevada or New Jersey? | The bigger problem really is for the markets where they were a monopoly for some time and really rested on their laurels. Reno and Atlantic City come to mind. Those markets are dying fast and there really isn't much upside. In Atlantic City, for example, you have casinos buying competitors just to close them so as to reduce the inventory. |
What really happens when somebody wins on a slot machine? Like, what is the behind the scenes stuff that we don't see? Are they checking out the cameras to make sure it was that specific person before they payout? What if you switch seats? What if an underage gambler wins?... What if they switch seats with an of-age gambler?? Honestly, I've never done that, but I've always wondered the underage stuff because I've never ever got carded on slots! I've won hand-pays before (nothing really exciting) and they always hit me with the tax form. What do you guys do with the tax form? Does it get sent out from you guys or does it remain my responsibility from thereon? | I worked as a slot analyst (analyzing machine performance) years ago and never on the floor so I don't know/remember the exact steps. Essentially, though, it's verifying that the machine is functioning properly and recording the details of the jackpot for audit/regulators. If it is a taxable jackpot ( >= $1,200) then we are required to fill out the IRS W2G form to report it to them for tax purposes so at that point we have to get your ID, etc. to facilitate that. Then of course, there is the matter of actually paying you the money, verifying that it is the correct amount, etc. The tax form does get sent to the IRS. You can request the taxes not be taken out of your jackpot as you are only taxed on the net win at the end of the year. |
How did you get involved in the casino bussiness? | 1/2.) Just needed a job and applied to a very entry level job and worked my way up. |
Did you set out to work at one or did it come about another way? | 3.) It can be fun and exciting. |
What do you enjoy most about your job? Least? | 4.) There's a lot of pressure to make money/meet your budget so all of the bullshit that goes along with that. Dealing with politics, having to adjust staffing, etc. And I don't like that at my level the usual tenure is 2-3 years so you move around a lot. I'd like to be more settled, especially in a place I'd really want to live for a long time and I don't feel like I have much control of that in this business. |
1) When you talk about being moved around a lot, is that relating to being moved around in what you do at a particular casino? or more like which casino your working at? 2) Do you feel that your skills at this current job gives you fallback options should your tenure run out? ( Such as in other service based industries?) | 1.) I mean there is only one of me at every casino so if something happens whether I don't like where I work or what something different (e.g., more money) or they don't like me (shocking, it happens!) then the likelihood that I have to move is high, especially if I'm in a city that only has a handful of casinos. 2.) I obviously feel like my skills could take me anywhere! But in reality, it has been tough to change industries when I've tried. Usually places like hotels don't pay as much as casinos and look for more sales-related skills and restaurants don't really have marketing people except at the corporate office whereas my skills are more analytics-oriented. And both usually pay less than casinos. |
time I went to Vegas (around 30 years ago) it still had that "mob" vibe. When I got married there in the 90s (I joke now that I gambled on marriage in Vegas and lost half my stuff) it was much more "corporate" and "family friendly." The "What Happens in Vegas" campaign seemed to try and change that perception. Do you think there's value in returning Vegas to a more "wise guy" kind of feel...playing up the classic vibe, or is it just a big collection of theme parks with gambling? | The problem with returning to that type of vibe is that it's difficult/impossible given how big the casinos are. Sure it was easy for Benny Binion to control everything and not be "corporate" when the old Horseshoe was literally 1/10th the size of MGM Grand. |
What was UNLV like? Did you live in the dorms? It seems like a strange school where everyone commutes and there's no college life around the campus. What are the pros and cons of going there? | I went there for grad school so was older and had a wife and a house. It is definitely a commuter school so there's not a lot of school spirit. I went to undergrad a school with a huge, huge, huge, football program so it was a bit of a change for me. I also didn't find the students to be terribly bright (with exceptions, of course). On the upside, a lot of people like living in Vegas and the Hotel Administration College (where I went) has very, very good brand recognition. |
Do you find people have lots of misconceptions about the casino industry? | That the games are rigged and that we love giving away a lot for nothing/little in return are probably the two biggest. |
So what's up with prostitutes and the casinos? I understand that prostitution is illegal in Vegas, but that they're still there. Is it like the movies, where they're just hanging out in the casino bars waiting to be picked up? | Yes, they hang out at the bars and then there are services you can call and have them sent to your room. If it's overt, casino security will clear them out of the bar area but the vice cops generally focus on human trafficking kind of stuff. |
As an insider, what do you think the job prospects are in the industry for someone with a similar education background, but no casino experience? | 1.) The industry relies heavily on industry experience so job prospects are good if you're willing to start in a low position and work you're way up. If you go to UNLV and get the degree I got and expect for some casino to make you a Director of VP with no experience then you're going to be very disappointed. |
Is that just bizarre luck? | 2.) Bizarre luck. |
What does the industry think about states with Indian reservations that prohibit casinos like Texas? | 3.) Definitely potential opportunity. I've read about that small tribe in Texas. It'll happen eventually in Texas. The people in Louisiana will not be happy, though. |
Is it viewed as a potential opportunity for growth with a small tribe, more competition, or a wedge to open the state to gambling? | 4.) No problem! |
For every average person out there, would you suggest not playing? I mean, in the sense that, it's just not a viable option? | Viable for what? Making consistent money? Then definitely not. If you are entertained by thrill of gambling and have the discretionary funds to do it, then by all means. |
Aw okay! cool. Any idea why people do it? Is it just a thrill? Would being a "whale", make more of a difference? | For the people that do it for entertainment, it's the thrill of anticipation. |
Was it hard getting a job with such a detailed degree? | My undergrad degree is pretty bland, political science, so it wasn't hard at first. I did my grad degree in casino management because I was living in Vegas, wanted to get an MBA, didn't want to take 2 years off from work to get a full-time degree, didn't have the support of my job to get an executive MBA, and didn't like UNLV's MBA program. |
EDIT: Thanks for answering my first AMA question! Really good answer too! | NP! Keep asking away! |
What's your favorite aspect of your job? And do you like to gamble yourself? | 1.) It can be exciting. Picking new acts to play in your showroom seems more exciting to me than selling propane. 2.) Yes... |
What is the best way for tourist to get the best bang for buck in your casino for entertainment, food, gambling etc to have a good time and not go broke? | I'm currently working at a Vegas strip property. |
If you can answer in terms of Vegas, that would be great also. | Unless you have something more specific in mind, the first place I'd direct you to is the Las Vegas Advisor Top 10 Deals List. |
With legal online poker gaining momentum which might mean eventual legal online gambling for other house games online; are the casinos doing what they can to kill this before it starts or your thoughts on this? | Las Vegas Sands / Venetian is actively trying to kill it (which I don't really understand) but everyone just sees it as a means to make more money so are ready to pounce when it's legal. |
I don't know if you're still answering questions, but what are the qualifications for being, say, a Texas Hold'em Dealer in Vegas, specifically your casino, and are the dealers specific to just one game? I.e. omaha, hold 'em, pai gow, stud... Also, without being too specific, what is the average annual income for said occupation? Are the dealers payed solely by tips/do they get to keep all tips? | 1.) Generally there are poker dealers and table games (e.g., blackjack) dealers. Few do both. Among the table games dealers, most know multiple games as the more you know the more hirable you are. In terms of the qualifications it's just that you've gone to some sort of dealer school (there are commercial ones and some casinos do it in-house), experience, and a live audition. 2.) Really depends on the market and the casino. At the high end like Wynn or Venetian they will do close to $100K/year but at an entry-level place it could be more like $25K/year. It's base salary plus pooled tips (aka tokes). |
3.) You've never thought of dealing the WSOP? They need as many dealers as they can find. | |
Do Casino's design their decor for different target groups? | Of course. Hard Rock and Cosmo are designed for younger demographics and Wynn and Venetian for older affluent ones. |
I find all Casino's to be outright horrible to my senses due to the noise/flashing lights. | Encore and the new Barrymore are definitely designed for the Asian gambler. And you'd, obviously, have to assume the casinos in Macau are, too, although I've never been. |
Could you describe your typical work day? also I've had some great times a Joker's Wild! | Ha! I honed my dice skills at JW! |
Typical work day is get to work and look at the previous day's financial results and react accordingly. I.e., ask the analysts to pull numbers, talk to the head of a certain department about their opinion on something, etc. | |
Emails emails emails. | |
Then it's usually a lot of meetings about upcoming things whether it be planning an event, approving new advertising, doing the strategic planning for the property for 2015, meeting with vendors, etc. | |
Emails emails emails. | |
By this time the numbers or reports I've asked to be run are ready so I sit down and look at them and act accordingly (e.g., hey, looks like we're spending too much on postage to mail to customers too far away, let's change the way we do this for next time), etc. | |
Emails emails emails. | |
Then it's usually time to go home but 2-3 times a week I'll have a dinner or event to go to with a vendor or colleague or someone from the press. | |
Emails emails emails. | |
Probably 2-3 Saturdays a month I'll go in and work for a few hours just to catch up on stuff or if there's an event to meet and greet players, make sure everything is going well, etc. | |
Emails emails emails. | |
Has the rise of 6:5 blackjack been hurting the game's popularity, or are there enough people who don't "get" the odds change (or don't care) that it all works out in the end? Is the odds change enough to swing the game back in the casino's favor in the long run even if players count cards? And what about continuous shuffling machines: have any of the casinos you've been with used them, and how did the players react? | The masses don't care about either especially if you're able to offer low limits. The limit and the number of decks is what attracts people to a bj game. Still never going to allow counting. |
Is is harder to get jobs in the background or management functions of the casino? | Well certainly there are more what we call "front of house" positions (dealers, porters, servers, bartenders, etc.) than "back of house" positions (accountants, IT, warehouse, etc.) so in terms of pure numbers, yes it's easier to get -any- FOH than -any- BOH position. |
I'm an IT grad looking to move back to Vegas and wondered if there were more "non-floor" jobs than actually functional jobs. | That having been said, if you're wanting an IT position shouldn't be too hard if you're willing to work anywhere and have a little experience. If you're wanting to just jump into the CIO job at Bellagio, more difficult. |
Great! thank you. I've got about 8 years under my belt, but dear god...no CIO for me. This really eased my worry about options. thanks. | You should be OK as long as you're not too picky. |
Just how rigged are the automatic roulette machines? | They aren't. The games have to go through pretty rigorous testing by the state or an agency of the state to be allowed to be sold. Gaming Labs International is one such company. |
I would think that SEO campaigns and similar web based marketing would be ineffective techniques for a casino in a place like Las Vegas. Is this the case? I know I'm quite late but I would love to know if you have time. | We definitely do SEO/SEM campaigns but primarily for hotel related keywords for people looking for hotel rooms. I worked at a place a little outside of the main city in the south one time and we'd buy broader search terms for people looking for "entertainment in main city" in case they didn't know there was a casino nearby. |
Thanks for the response. I was just curious about engaging people in person in public? Do you operate campaigns on the street such as call to action flyers or similar? Are there laws specific to this type of promotion in Las Vegas? | Not a typical marketing channel most casinos explore, but it's not entirely unheard of. Sorry I'm not entirely sure of the laws. |
Who owns the casino you work at? Is it one guy or a publicly traded company? | I'd rather not say as I don't want to be outted but I have worked for large publicly traded companies, privately held companies (e.g., owned by hedge funds), and publicly traded companies where one individual owns the majority of the shares. I've never worked at a privately owned casino owned by one individual, though. |
How do I get over 65 year olds excited about my product? | Without knowing what said product is, the best thing I can say is to figure out how to make it relevant to them. |
What does a marketing exec. at a casino make a year? | Depends on the size of the property. 75 at a small riverboat casino to 250 at a large place like Bellagio. |
To succeed in marketing, what is the first step to landing a successful job? and what should be the over arching goal in mind to maintain a competitive advantage over fellow competition as well as new shifts in market trends? | 1.) be tenacious. take any job you can get. be a sponge and learn everything you can. |
2a.) don't be afraid to fail, but be smart (and profitable) about it. | |
2b.) don't rest on your laurels. stay in touch with your customers. | |
Go on ... What does a casino do in that regard? | From a gambling standpoint, people in that age range like penny slots so we offer a lot of penny slots. We put on shows that would appeal to them. We would make the decor more classic vs hip. Etc. |
I've always wanted to work in the gaming industry. I have a strong sales background and a B.S. degree... which department would you recommend to get my feet wet? | Probably player development which is the department that deals with VIP guests or maybe special events/promotions. |
What's the best movie you've seen this year? You did say we could talk about life in general... | Absolutely! 12 Years a Slave. |
Edit: Also, Dallas Buyer's Club. | |
Dang, haven't seen it yet...will have to wait for it on DVD or streaming. Edit: Haven't seen that one either. I'm starting look like a Philistine. | It's pretty heavy but sometimes that's good. |
Do you prefer to market for families or adults? Casinos are adult fun, but I've noticed a shift in the past decade. | Definitely adults. |
Your AMA was one of the best, you answered almost every question, so if you're still answering here's one: If a young person comes in and wins more than 100k and then just leaves, would you suspect him/her of anything? | It really depends more on the manner in which you win and how you behave. We're required by law to fill out a Currency Transaction Report for transactions over $10,000. So if you got to that point you would have already given us your ID, etc. We'd obviously make sure that surveillance is watching you to make sure you're not cheating but if you're on a random hot streak and betting $10K/hand then it wouldn't be a huge deal at most strip properties. |
How about a free load just this once? lol. But hypothetically what would 10 grand get you :( | At my place, (which is not an uber classy place like Wynn or Venetian), you'd get pretty much whatever you'd want. Suite, dinners, limo from the airport, show tickets, etc. We'd generally reinvest in you 30% of your loss so just figure out what $3,000 in comps would get you. |
What advice can you give to new grads who want to get into marketing, but can get work due to lack of experience? | As I mentioned in a previous post, I believe you really just need to be tenacious and take anything to get your foot in the door. It's a very crowded field, especially on the what I call "pretty picture" side of marketing. I wish I had a more specific answer to give you. |
What does being a marketing executive involve? | I usually say I'm in charge of driving profitable revenue. The departments that report up to me are charge of advertising, promotions, entertainment, public relations, direct mail/database marketing, and VIP marketing. |
I'm coming to Vegas in December from Australia, can you PM me your email address? | Just PM me. Happy to see if I can help |
Do casinos hire interns? I'm currently a student at a public university. | Absolutely. I think most of the major companies have management training/internship programs. Go to their careers websites. Caesars Entertainment, MGM International, Pinnacle Entertainment, Penn National Gaming, etc. |
Would you recommend a job in marketing? what skill sets would be helpful for marketing? i'm interested in it but not entirely sure what it's about. | I think the best combination in today's world is to be more right brained with a creative bent as more and more the question asked of marketing folks is "quantify how your idea makes me money?" and less and less "what's the most most creative idea you have?" |
It's a crowded field especially on the left brained side (e.g., advertising and public relations) because people think it's "cool". So if that's you're interest, I'd say being tenacious and creative is what is going to get you far in that world because it's tough to get your foot in the door and you have to have thick skin and then when you do get your foot in the door you are going to have a very short leash to prove yourself. | |
Any specific company you recommend? | If you're at the intern stage, apply liberally. |
Do you have the sides backwards, or do I? | Um, well I think of left brained as creative and right brain analytical? |
How selective is the casino management program at UNLV? | The hotel management program in general is not selective but the casino management program is difficult because it's pretty quantitatively-focused so there's a lot of attrition. |
What do you do for family entertainment in Vegas? | I'm single so that having been said, there's all your typical family stuff to do here: parks, camping, hiking, movies, bowling, etc. |
You don't have any family in Vegas? What's something that you go do with your friends, then? | I'm not from here and my ex-wife hated living here thus why she's my ex. My friends and I go and see concerts, go to bars, we like guns so go shooting sometimes, and most Sundays cook for each other. |
Sounds like a nice life! | It's OK. City is kind of soulless and superficial. |
One of my favorite aspects of Vegas is that if you want your experience to improve, it's usually a strategic $20 tip away... whether that be a tip to upgrade your room when you check in, to skip the long line at a club, to get a table with a great view at dinner... What potential 'Experience' improvements would you recommend in Vegas? | Link to thetwentydollartrick.com |
Vegas or Macau. Which is better? | Better for what? |
Have you read The Stars My Destination by Alfred Bester? | I haven't. |
So basically I should just buy from the half off kiosks? | Yes. |
How do you feel about those who are addicted to gambling and those who have lost everything because of it? | Bad, obviously. |
Late to this ama, are you still taking questions? | Sure! |
Sure buddy. | Do you mean to say that you don't believe me? |
I just got started in hospitality marketing, any advice? | Doing what, exactly? Just be willing to make not a lot of money for awhile and be willing to relocate frequently if you want to move up the ladder. I guess those are the first things that come to mind. |
Have you had any good marketing ideas that you couldn't do due to marketing regulation. | Not necessarily due to regulation but a lot of times you're gun-shy to do a promotion because well, what happens if no one shows up? |
Bastard. | Danka. |
Questions | Answers |
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Have you ever caught anyone counting cards/cheating the system? | I have people tell me that they are counting all the time whether they are or not I do not know. We know who certain advantage players are and they are watched if they get out of hand an upper level manager will come and talk to them out on the floor. Casino's don't "back room" people anymore at least not around here. Counting cards is an interesting subject because of the way that casinos handle it. I don't speak for my casino in this but these are things I have heard. Some casino's like to have a card counter on a lower limit table because it creates the illusion of a hot table. The card counter in one spot may be making $50 an hour but the other 4 spots are losing money because they aren't counting. In other words a small time counter who doesn't get greedy can be mutually beneficial to the casino and himself. |
How often do people try to cheat? What's the grossest thing you've seen? | People try to cheat all the time but usually we stop them before they get away with it. The grossest thing is the bathroom accidents, people just won't leave slot machines until its to late sometimes. Didn't happen at my casino but another local one a scooter bound lady was upset to find out the bathroom was closed, she couldn't wait and just pulled down her pants and went on the wall outside the bathroom, glad I didn't see or have to deal with that. |
How can you tell if someone is about to cheat? Oh wow. That sounds extremely unfortunate. | You just have to watch the hand, the most common cheat is the past post where they add money to a bet that has already won but hasn't yet been paid. There isn't really a tell about who will cheat so you just have to watch all the bets and make sure they are the same at the end of the hand. |
Have you ever had a card shark trying to switch their cards in a game(on your table or at the casino) ? What happened after ? | I know it happens but it hasn't happened at my casino to my knowledge. However we once had a miscount in the card destruction room and thought we were missing 8 decks of cards, we immediately changed out all the decks of cards of that color in the whole casino. Also the gaming commision takes a very active role in Ohio so if someone is caught cheating there are multiple state gaming agents at the casino at all times so they are quick to step in and take over |
What is the craziest thing you've witnessed go down while you were dealing? | I once caught a player trying to change his bet on roulette after the hand was over and he had been paid. The other players and more importantly the camera saw him change his bet but he swore he didn't. Also on a good side I once dealt a 150,000 royal flush. The guy who won just sat there and didn't say a word until I flipped it over one of the better days I had dealing he was so happy to win that hand. |
Do dealers really make a wiping-the-hands gesture when they leave the table or is that a movie thing? | Yes, we do it a little differently though, it's called clearing your hands, we clap, and then without closing our hands expose the top and bottom of our hands to the camera. What people forget is that the people who steal from a casino the most are employees. Its second nature after doing it for a few years. and we don't even think about it. Often i'll do it at a grocery store after paying for my things. |
Stealing is second nature?? Jk, that's pretty interesting. | I see what you did there, the thing is is that everyone who does steal gets caught, not worth my salary to steal a small portion of it. |
Just like signing your badge number. Took me a while after in left to fight the urge when I signed my name. | I do that exact same thing whenever I have to sign something it gets a 4 number sequence that means nothing to anybody. |
I imagine most people trying to steal are just trying to see if they are capable of doing it , it's not possible to steal a lot as a dealer. | I think thats the funny part, is that every story you hear from somebody in the industry is that someone got away with it once and it was easy so they do it again and again and again and then they get caught but the casino watches them for weeks to build a case. Its a dangerous step that smart dealers never take. |
A few questions about this if you don't mind. How often do dealers try to steal from the house? How much do they end up stealing on average? How often do you think they get away with it? What kind of sentences do the dealers receive from the courts when they do that shit? For Q2 I mean how much do they steal each time and how much altogether do they end up stealing on average (if you could guess) before they are busted? And for Q4 I can imagine that a dealer would be punished much more harshly than your average Joe that would steal from the house, what because of all the licensing and all they need, is that true? | Let's put it this way my casino in three years has caught 2 dealers stealing from the house. That's not very many. Dealers talking about it amongst ourselves get very upset when one of us is caught stealing. It makes us all look bad and we are under enough scrutiny already. I think the amount they steal varies widely from case to case. I know that in the eyes of the Ohio Casino Control Commission $1 is the same as $1000. We all watch everybody because if somebody is stealing and we should have seen it we can lose our jobs as well. As far as sentences go I don't know gambling is new in ohio. So how strictly the law is enforced is not yet known. |
Cool man, good answer. It was however slightly difficult to read, what with the run-ons and lack of punctuation. Sorry if I'm being an asshole, I'm really not trying to come off as a dick. | Sorry, I'm a little tired. Probably should go to bed but can't sleep. |
What usually happens when the dealer mistakenly reveals the hole cards and they happen to be aces ? Also what happens incase the cards are dealt, the money is in(say 1000$) and some mistake is made by the dealer wherein cards are shown or the board is put into the shuffling pile by mistake. Does the casino in those cases pay off the players? | If a hole card is revealed it is up to the floor supervisor standing behind you to decide how it is handled. How they handle it is up to them. For instance they may play the hand as double exposure which means that the players get to see both cards while playing thier hands or they could call it a dead hand. If you are talking about poker then I do not know I am not a poker dealer. though I imagine if hole cards are exposed in a poker hand the hand would be called dead. though I'm not 100% sure. |
I see you mentioned the card destruction room... What is that, and how often are the cards destructed? | Well I've never been in our card destruction room but what it is is just a room where we have equipment to destroy cards because Ohio regulations don't allow our used cards to be sold in the giftshops. They destroy cards everyday and recycle them. Tables where players handle the cards change cards more often so that cards can't be marked. But every table gets fresh cards everyday. |
Do you struggle with your job morally? | No I don't if we feel that someone is gambling irresponsibly we have the ability to intervene. Just because someone is losing big one day doesn't mean that they can't afford it. You just need to be able to step back and realize that you aren't forcing them to be there they are there for the thrill and part of the thrill is losing unfortunately |
Do you ever feel bad for the sad sacks that keep playing and losing? | Yes but not always, the thing about the sad sacks that keep playing and losing is that a lot of them are terrible people in general. However the ones that suck are the nice people who just can't bring themselves to leave we often encourage people like that to take a break and get something to eat rather than stay at a table that is killing them. |
What are the jokes/comments that you hear at the Blackjack table over and over again? If I hear one more person ask a dealer to see their hole card, I'm going to punch them in the face. | The jokes about soft hands being hard, and the people who say that i always have 20's. And of course the ever popular this game is rigged. We think its funny because the odds are clearly explained when people sit down and nothing is keeping them in the chair. The absolute worst is when we make a mistake that doesn't affect the hand and the table is under the impression that they should be paid anyway. |
What skills do you need to have to become a Casino dealer? | You need to be able to count quickly and accurately and have good dexterity with your hands. Also you need to be able to stand up for 8 hours at a time. And finally you need to be able to work weird hours and holidays. Its not a hard job if you can do it but it definitely isn't a job for everyone. |
I don't think you work 8 hours straight. Most properties it's 1 hour on and 20 minute break, rinse repeat until end of shift. | You're right but we tend to be 1:20 on 20 off, the problem is the ten minute round trip walk to our EDR but I'm sure this is a problem that most properties have to deal with. |
1:20 is rediculous holy shit. Our edr isn't very far. Maybe 2 minute walk. | It is what it is. The way they have our pits set up the main ones that are open are the farthest from the EDR its unfortunate but wasn't done on purpose. I'm not on here to complain things could be better anywhere I'm sure. |
Do you have a tell when you look at your hole card? I bet you do. | I don't have a tell because I don't know what it is. We use peekers that only allow us to see if we have blackjack so if I look in the peeker and all I see is white I know I don't have blackjack and I go on with the hand. So the lesson is don't look for a tell because then you are reading into nothing. |
So you can only see the top of an A? I don't look for tells. I assume you have a ten not showing and play accordingly. | If we have a ten up we put the card in the peeker vertically which would allow us to see the point of an ace. If we have an ace up we put the card in horizontal which allows us to see a ten if there is one. Next time you play look at the tens and aces, they are printed different from all the other cards, this is to allow them to be seen while checking for blackjack. |
Questions | Answers |
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If you were going to rob a bank and could only arm yourself with standard items found at the grocery store, which items would you choose and how would you use them? | Awesome question! |
First, something I could stuff under my clothes - papertowels, toilet paper... anything to make me appear bigger than I am (so on camera, they see a HUGE person trying to rob the bank). Second, hairspray with maybe a blue color? As soon as I was done, wash that crap out (disguise my natural hair color). Scissors - cut my hair after I'm done too. Lots of makeup that can be washed off. | |
Gloves for fingerprints, glasses (even if things look like a fish bowl, you can accidentally drop them so they are looking for someone with that kind of prescription)... Anything to throw them off. | |
Maybe a knife for a weapon. | |
And peaches (again, I'm allergic, they wouldn't look for me if they were left behind). | |
Incidentally, I have worked for a real bank before :D. | |
Do you wear gloves when you handle all of my money? Not for fingerprints, but for cleanliness. | Nope. Gloves make you lose traction when handling cash. Think of trying to shuffle through several sheets of notebook or computer paper with gloves on. You need the tactile feel to know you have only one bill. A lot of us use [Link to www.leeproducts.com](sortkwik) to help when counting money (so we don't look like old people licking our fingers). |
We do heavily stock up on hand sanitizer in the department. Trust me, you are correct about filthy money. And, (maybe) surprisingly, coin is worse. *apparently, formatting doesn't like me today... | |
Do you practice money-laundry or some other form of cleaning? | I hate laundry. I avoid it when possible. :) |
Answered this when half asleep. As far as cleaning, not the cash or coin. But if blood or body fluid ends up on cash or coin, we seal it in a bag and send it with the night deposit to the outside bank. | |
If blood or body fluid gets on a chip, an EMT takes gloves, takes all the chips that might be contaminated, and cleans them for us. I'm not sure why an EMT other than they are licensed to handle body fluids, but that is what happens to them. | |
Do you ever get the urge to grab a stack of money and walk out the door? Obviously you'll get fired/go to prison, but does the thought cross your mind a lot? | We joke about it, but no. We prepare a deposit on grave shift that goes to the external bank (think Bank of America or Commerce or whatever). You can fit between 15 and 17 bundles in a clear deposit bag (depending on brand of deposit bag). We often joke about which grave banker gets the bag with the most money, and which one gets the smaller bag. |
But no, I don't need to spend time in jail, and honestly, unless it is enough to get me to a small island with non extradition laws, it isn't worth it. | |
I've seen casinos that literally have places where you can mortgage your house so I would imagine you have seen some infinitely depressing scenes during your days as a cashier. What was the saddest thing you saw? | Well, you can't do that at my casino. The state I am in literally is the most regulated for casinos. We often say it is backwards in how they do things. |
The saddest? Probably hearing guests say they can't pay rent or they 'need to win their money back'. We have programs where they can opt out (be banned), and we are supposed to pass on names if we think someone may need help (we can't say they do, we are not trained to make that call). I passed on the information once to a supervisor. It was obvious he didn't care, and I am 99% sure he never passed the information on. | |
That and seeing guests trying to use their federal or state benefit cards to get money. We have to turn them away, and then they get mad at us. Um... if you want to try to use your unemployment to gamble, you have a problem. | |
Charmander, Bulbasaur or Squirtle? | Oh... wow... I love them all. I mostly disliked Pikachu. Between those three... this, I guess. |
But, to tell you a secret, these two are my favorites! | |
Can you work while on the influence alcohol? (Ran out of questions) Also, did you have any employees who tried stealing chips/bills? | Myself, I cannot work under the influence. We are not supposed to have any alcohol within 12 hours before our shift starts. Now, I've had a wine cooler three or four hours before, but its a wine cooler, not Jack Daniels. I had a co-worker who was alcoholic and showed up hung over everyday, but as an alcoholic he could function that way. We also had one cashier that we knew she had to be on something, but after the initial drug test upon hiring, she never had another (they claim to do random tests, or if you have an accident/work injury, which I did back in January - they drug tested me then). She quit eventually. Another male, you could smell it on him. He was quickly transferred to the hotel, where he was subsequently fired. |
I saw that comment right after posting this, real sorry. Anyways it seems you have a great job and a great sense of humor, Its nice to see some few people who put great content or replies to people :) | Thanks! Kinda been doubting AMA as it hasn't been a huge hit (and wouldn't expect it to top the vaccine or war vet one), but I still am having fun with it :) |
Have you ever used bake goods as part of a plan to take-over a money-making operation or nation-state? | No. However, on my last day, if my current manager is still there as manager, I plan to make her ex-lax brownies. |
Pro-tip: visine in her coffee will work faster than the ex-lax. Use the ex-lax brownies as the gift that keeps on giving. While we're on the subject and this is an AM(a)A, Could you tell us about this supervisor and any stories which may entertain a crowd? | Just a quick overview I suppose... she came from a different department and knows virtually nothing about ours. I personally have chewed her out three times - once when I was a supervisor and she was in a different department, and twice since she became my 'superior'. |
Entertaining: She is a blond, both in hair color and implied attitude/knowledge/everything. She is famous for standing around, twirling her hair, and saying "I don't know." | |
Why we hate her (2 quick points) - She knows nothing about our department. Swing shift (I am grave) bank was 'missing' over a million dollars (paperwork issue, money wasn't actually gone). Instead of helping, she was overheard saying, "Well, I have to go to my husband's softball game," and she just left. Your department looks like it is missing over a million dollars, they can't find it, and you are just going to leave. Great management. - She asks for our input and ignores it. She is a 'yes' woman. There are many, MANY stories, but those are just two quick reasons... | |
It sounds like she sucked a lot of dick to get where she is. | You are not the only one to think this. :D. |
With a manager THAT BAD, is it safe to say that the "Pow-Wow" safe must be a myth? "Sorry. Hey, I was just hired and trained to count money. I didn't know it was loaded..." | As far as I know, myth. Lol. |
Wow. Thievery is such a murderous business. Couldn't I just show you my big gun and insist you gimme what I want? | Ha - that works better at a cashier window ;) |
Mos interesting coin or currency pull? I suppose you got the person trying to spend the $1000 note he got from his grandpa's collection... | Hmm... in the bank, I catch a lot of counterfeit that the cashiers' miss. I have a legit bill I got that is smaller than normal size. Researched and found there was some chemical you could soak bills in and it shrinks everything. I had to verify it was real before I could buy it from the bank. |
I had a businessman (a regular guest) who runs a nail salon give me a huge stack of twenties once - one was counterfeit. Had to call a gaming officer (actual highway patrolman) to question him. He says (I believe him) he got it at work and didn't realize it was fake. It was an 'okay' fake (easy for me to spot since I'm used to it). We've also had someone try to make fake tickets for the slot machines. No fake coins that I am aware of - though guests will bring huge bags of coin for us to convert to paper money, and we run it in a machine. Sometimes we find those flat spacers (for bolts and nuts) in there. So we lose maybe a whole dollar a month to that. | |
Otherwise, most interesting would actually be IDs. Its fun to catch the fake IDs. :D. | |
those flat spacers. | Thank you. Had a moment and couldn't think of the word! I work overnights... apparently I go dumb when it's daylight out. Maybe I'm allergic to the sun. (Thanks again!) |
Washers. | Sorry, missed the second part there. We don't use tokens (casino coins) anymore. We have gotten blank 'slugs' in our jetsorts (think coinstar - machine that separates and counts coins). Not too often. |
I'm curious though, I saw a documentary who essentially made coin blanks of the same general composition as some casino coins, ever get any of those? | Most often, we get bus tokens, Chuck E Cheese tokens, Angel coins, stuff like that. And if you ever bring a lot of coin to be converted to bills, please remove paper clips, safety pins, nuts, buttons, etc. They jam our machines sometimes. If the machine jams, I can guarentee we won't get an accurate number, and you will be shorted. Period. |
So, we love the service we get at Casinos -- even at the Cal Neva in Reno we got top notch service -- do Casinos tend to pay better than the same job elsewhere? Or, do the tips add up? | Casino pay depends on job. Slots in my casino makes just a little over minimum wage, but they make a nice profit in tips. Dealers make less, but they kill in tips. As for cashiers - I once worked two jobs, one at my casino and one at a bank part time. A starting cashier makes more in their base salary than a bank teller, as well as a higher base pay than dealers or slots. But as far as employees who actively deal with guests on the gaming floor, we make the least. No one tips (hardly) the cashier, because usually they are coming up when they are losing and need to withdraw more money. So we don't get to see the happy guests too often. |
Also -- what's the rule about tipping with chips/slot tickets? We gave our waitress a slip worth 5 or 7 dollars once, but now I feel bad, like maybe we DIDN'T give her a tip. | Tipping with chips or tickets is 100% acceptable. At our casino, the waitress (or whatever employee) brings those to a special hidden window that is only for casino employees. At that window, we make change for bartenders, give slots their money so they can pay jackpots, and we will cash the ticket or chips for whoever received them. So yes, she did get/should have gotten the tip! |
What's the biggest amount of money you have seen at once? | Hmm... back when I first became a banker... over six million? I worked in the bank last on Thursday night. We had (does the math) almost 2.5 million when I walked in and counted. |
Physically? or just numbers on a sheet? | Physically. On our spreadsheets? We are usually accountable for between 12 and 15 million - but the money is in ticket machines, cashier drawers (tills), slot wallets (what slots use to pay jackpots), all outlets in the casino and hotel, and all chips (even though they are not cash, they have cash value). |
Ever tried rolling in it? XD, jk, thx for answering. | OMG! It is so filthy. After working just an hour, I have to wash my hands before using the restroom. And after of course, cause not washing after is just disgusting! Lol. |
Do you have facial recognition on the doors? | Some casinos might have facial recognition, but that is the first I have heard it. |
Would i be correct to assume that money stored is to go to the bank? I assume large winning amounts would be paid via cheque? | Yes, money is stored in the main bank and then eventually sent on to an outside bank as a deposit. However we do pay large jackpot out in cash if that is what the guest wishes. The largest jackpot I've ever seen from a slot machine was over $200,000. That guest did take a check for most of it. The largest I've seen that was I myself paid out as all cash was around $170,000ish. So really its whatever the guest prefers. If I guest honestly wanted $500,000 in cash we would pay them five hundred thousand cash, although honestly, that's really stupid. A check can always be cancelled before is paid out and rewritten if it is lost or stolen; if the cash is gone (lost or stolen) and no one catches the perpetrator the cash is gone. |
Whats the craziest, wierdest and scariest things you have seen while on/off the job at a casino? | Craziest - when one woman poured hot coffee on another woman because they were fighting over a slot machine. |
Weirdest - The cross-dressing hookers, by far. They don't even try to look like beautiful women. | |
Scariest - There was a fight between two guests in the poker room (not the scary part). I was the poker cashier. One was a large fellow and one a scrawny fellow. The large one took a swing at the small one, hit a different guest... they ran around the table, and the small one ripped a hand sanitizer contraption off the wall and threw it at the larger guest. | |
The scary part? The first security officer to report to the fight was, and I love her, an older frail woman officer (she really should only be doing ID checks, never fights). She actually put her hand on the bigger guys arm to try to stop him. He shrugged her off and made her stumble. I was honestly scared for her life. A few seconds later three other officers and the security supervisor came literally running through the casino and into the poker room. | |
She was alright, but I feared for her life! | |
That, or when I caught a woman through the cashier window because she appeared to pass out. I think she had a seizure. I had to catch her hands to keep her from hitting her head on the counter. I had to call for a supervisor to call for an EMT and please get a chair because I was literally holding her up. | |
Holy crap! Sounds like an interesting buisness to be in. I am underaged, but when I turn over the limit I will be on the lookout for these kinds of instances at casinos. | No worries. Don't take more than you can lose, leave credit cards and checkbooks at home, bring your ID, and have fun! :) |
Have you ever had a colleague try to "sneak a couple" away? | We have had theft before. Before my time, one banker stole a 'strap' of hundreds. A strap is 100 bills, so that is $10,000. They eventually figured it out, fired her, and several supervisors because of it (even though they had nothing to do with it). |
We had a supervisor who if at the end of the day you were 'over' (meaning you had more money than you should have), would tell you to go home while she looked through your paperwork. The next day, you would hear that she found it and you were fine. She actually took however much you were over, called a friend, and gave it to a friend who didn't work for us. She got fired. | |
We had a cashier who, a guest's check was declined, but they had signed it (not filled it out because at the time, the system we used would print it for you), so he took it home and wrote it to himself for $500. The guest called a week later asking if we had an employee named (insert name here). He was arrested at work shortly thereafter. | |
Are people really that stupid where you live? If so, do you have more stoopid people stories? | My favorite one: This happened when I was a supervisor, and involves one of our high playing guests (top tier). |
We have two cages at my casino. One (main cage) is open all the time. The other closes at a certain time (as business slows) and reopens in the morning. At this time, the satellite cage closed at midnight. | |
Its about 11:58pm, so I walk out to close off the stanchions that make the lines/ques for the guests. My lone cashier is waiting on a guest and has one more in line. At 12:01 I start closing the area while he helps the last guest. | |
At 12:03 (because he was still helping the guest) the high end guest tries to hurry up and get in line. I explain that the cage is closed. I could smell the alcohol on this guys breath. He throws a fit about the guest who is being helped. I explain they were in line before midnight, but we are closed. | |
As I am arguing, my cashier finishes up, closes their window and begins to remove their money to the back count out area. The guest continues to be mad, and eventually threatens to write a letter about me (and a slot supervisor who stopped to help) to our general manager, who he knew by name (he really did, he said their name... big deal). | |
A week later, I am helping out in the other cage. A cashier calls for an override (we waive credit card fees for high end players, but a supervisor has to type in a password). I go up front, and lo and behold, it is the guest from last week. | |
After I waive his fee, he says he wants to talk to me about an issue from the week before. | |
He then tells me about this bitch who wouldn't let him in line at the other cage a week earlier even though it was 11:50pm when he came up, and how he didn't know how that bitch had a job. | |
What do you like the most about your job? | My co-workers. The job gets monotonous, honestly, and I dislike upper management. If it wasn't for my bills and my co-workers, I would have quit eons ago. As it is, I'm in and out of school as I can afford it. I'm a non-smoker, and I'd like to eventually be at a job where I am not on overnights. |
What is the best way to count large quantities of bills without the use of a counting machine? | Well, we 'strap' the money when you have 100 bills. This has a good picture of straps (attempted to format, if it fails, sorry!) So that makes it easy. The picture is color coded correctly too - blue for $1's, red for $5's, etc. Bothers me when movies have the colors off. |
Then, 10 straps makes a 'bundle', which we rubber band together and wrap in clear plastic that seals. Here is a bundle not wrapped in plastic - after a fashion, you just memorize how much is in a strap or bundle and can count by the color of the strap alone. | |
As far as hand counting, everyone has a different method. Some count the bills placing them down on the counter in front of them one at a time (where the guest can't see/reach), some fold the money in half and count the corners, and some just count from one hand to the other (which I do, and I am the fastest on my shift to pay out, according to slots). | |
How long would a hypothermic drill completely go through the steel of the vault? How much muscle would I have to gain to be able to punch a hole in the vault? | Not talking about my place ;) |
An instructional video | |
Not all casinos have what you would call a vault in the sense you are thinking. So make sure the one you rob does before you go through the trouble of bringing the equipment. | |
Have you ever seen counter fit chips? | Counterfeit chips... closest we got was someone took a $1 chip (white colored) and attempted to sharpie marker color it black ($100 chip). Pretty easy to spot. Plus, if you hold $100, $500, $1000, $5000, or $1000 chips under a blacklight, they have a hidden image. And, if you take any chip, hold it so the side is angled on paper, you can color like a crayon if it is a legit chip (we draw pictures with chips when we are bored :D ) |
Have you seen that history channel special. It's about these guys who made their own chips and made a load of cash. They had the blacklight tag and everything. | I've seen a short clip that either is what you are talking about, or close. Some casinos have, some don't (according to a supervisor of mine who was just laid off, who worked in a different state so I cannot verify, obviously my casino doesn't have), a scale on their counters (built in) that weighs the chips as you break them down, or even if you just spill them on the counter. It gives a total by weight. Each denomination weighs slightly different. And the higher denominations are a larger size chip too. |
Have you ever been robbed? | No, thankfully. We do have panic buttons at every window and the main bank. They've been accidentally hit before. Surveillance must check the cage/bank where it was hit and see nothing wrong because we always immediately get a call from them. Gaming officers (highway patrolmen who are always on property) also show up just to check. |
Profit wise, is it good to get into the casino business? Do you know what the profit percent margin is? | I would imagine a good average would be 12-13% for profit margin, though it varies widely based on market (location). All I know is each cage proudly displays a sign that says the previous month's aggregate payout... usually around 90%. |
As far as business, it has dropped quite a bit in the 8+ years I've been there. It used to be super super busy on weekends, and still okay busy during the week. About five years ago business started to drop bad. It hasn't really recovered, not where I am. I think the current economy and its sluggish recovery (... no comment) haven't helped... we seem to be at our new level of business I would guess. Split that with competition from other casinos... | |
If you find a great locale, you could probably do quite well. Just... not where we are... too much competition for too small a market. | |
Great ama btw. Greetings from Mexico where casinos are weird man. | Casinos are weird everywhere, bro. They attract all the odd, different people. Especially guests late at night ;) |
Are there any security features built into the chips? Maybe some sort of magnetic code or something? How often are the designs changed? Every time I have cashed in, I noticed they don't really inspect the chips for authenticity. Seems like that would be a major point of weakness. | The higher denomination chips have an image or word that is in the center of the chip that only shows up under black light. Also, not sure if it is a security feature or not, but if you hold the chip at the edge and drag it on paper, it colors like a crayon. We have made some elaborate crayon/chip drawings at work that way. :D. |
What does your average day in your job look like? | It really depends where I am scheduled. ~ Main Bank: Count in (verify all the assets we are accountable for are there). Prepare sheets in excel that track the flow of paperwork and money. Do cashier transfers (cashiers send back all the paperwork showing why they paid out X amount of money - checks, credit card slips, chips, coupons, etc), which means verify/auditing their paperwork, taking in loose cash not in a paper strap, loose coin, etc, and sending fresh money back out to replenish what was used. |
~Ticket machines - Count into the bank. Go out on the floor and put fresh money in the machines (where you put your ticket in to get cash out). Print reports so we can make sure the machine didn't over or underpay guests. Do simple maintenance as needed. | |
~ Cashier (hardly happens) - Count into a cart, then wait on guests, cash checks, do credit card advances, give cash back for chips, tickets, coupons, etc. | |
~JPH Cashier - Count into a 'special' cart and the 'chip bank' (where all chips are stored). Basically a cashier but only for employees - make change for bartenders, the restaurants, give money to slots to pay out jackpots, fill 'chip fills' for tables (when they need more chips). Generally staffed with a banker. | |
~Poker Cashier - Only chips and cash in the poker room. Transactions need to be quick so they can get back into the game. They prefer cashiers who are fast with chips. Generally staffed with a banker. | |
Which game pays out the most often? | Honestly, Texas Hold 'em. It requires skill, and we have some very good players who make a killing. |
As far as slots go, it is honestly random. We cannot fix the machines to win or lose more. Sure, they can be rigged, but we do not have that power or authority on property. In fact, whenever a tech has to check the main computer component for any machine, the gaming officer (highwaypatrol man) has to okay the procedure and usually stands by and watches. | |
Now, do not quote me, but one of my friends in slots said he has noticed, the best way to win (not huge, but win), is to play penny machines and always bet 'max bet' (which realistically can turn a penny machine with a minimum of $0.09/bet to closer to $5/bet). Not sure if he did enough observations to make that, or if he just thinks that... but that is what he told me... so, I guess, good luck! :D. | |
That makes sense. I didn't realize that casinos had poker. The dealer plays poker all night or just deals cards. | The dealer just deals. The way poker room makes money is the take a rake, which is a small cut of the pot. It isn't like black jack where you are playing against the house. In the poker room, it is strictly guest against guest for the best hand or best bluff. :) |
of all, your job seems really cool, and second what kind of requirements or training must you go through to perform your job? | On the job training. You have to know how to use the equipment (cash and coin counters, ticket machines), how to count chips (they train you) and do simple math in your head. |
They are supposed to teach us how to spot fake ID, but they don't (they just give us a book with a picture of all states). They are also supposed to teach us how to catch counterfeit bills, but they don't do that either. | |
You also learn how to use the computer programs they use for cashing checks and doing credit card advances. We are taught about certain laws that affect things like identity theft and such. | |
But it is all on the job training. | |
Working for a Credit Union, we have a marker that when used upon a Legit bill leaves a gold colored streak, but upon a fake, or any other form of paper, it is black. Do you guys have anything like this? | We do. We have a ton of them floating around the cages. 2 tips: as the pen/marker get older, it will cease to work correctly, and on bills that are from the 1950s or earlier they generally do not work at all. I mean, they will mark the bill, but it will mark as a counterfeit even when it is real. It has something to do with the type of paper used for todays currency verses the older currency. |
Oceans 11 and all the others like it: is it possible? | Would you hate me if I told you I never have seen the movie? I know, I know, sacrilege. I don't have NetFlix (yet - waiting to dump my cable contract in May). |
I've been told Oceans 13 is more likely, but again, no idea what I'm talking about here. | |
Watch them now. but after I'm done thinking of questions. | You'll have to let me know when you are done then. ;) |
Paper or Plastic? | Titanium. |
We ran out of titanium bags however you could have tungsten or zirconium bags. | What about Gallium? I hear its pretty when it melts. :D. |
In this heat it will probably melt before you make it to your car, you sure about you still want it? | Well, you are the BagBoi, any suggestions to a mere banker like me? |
How do you eat Reece's Peanut Butter Cups? | With pleasure. |
I just put your food in the bag man I'm no bag expert. | How about putting it in this bag. |
Do you know who the Pelayo's brothers were? | No... please tell or link? (I'm on mobile atm). |
Whats the "list"? | Context? I have no idea what you are asking. |
It's a nice film based in a real story: www.cfi-icf.ca/index.php?option=com_cfi&task=showscreening&id=660. Vimeo.com/12114490. | Sweet, thanks. Since I am not doing much this eve, I am definitely going to look that up! |
A casinos Blacklist what do you do to get on it? | Gotcha. We have banned people for fighting, ruining property, starting fights with security, theft (if they refuse to make retribution - in the case of say stealing a ticket from another guest). It depends on the situation. Some people who fight are just asked to leave. Some are banned. It all comes down to how you act to our security and the gaming officer, really. |
How would I rob a casino exactly like yours, but which (obviously) is not yours. Extra points for guard rotation and vault pass codes. Triple points for being able to leave the annoying and greedy associates at home. | First check if the casino has codes or hand scanners for restricted access. If hand scanners, you would need to cut power. This would work only temporarily, so time it right. |
Next, know where the cameras are and the blind spots (they exist). | |
Third, not only know the times the officers switch, but know which officer is assigned where at what time. Some officers run slower than others. | |
Not a bad idea to disguise yourself either. Have a way to getaway (next to a river? Have a speed boat waiting). | |
Know where the bank is. Is it on an external wall? Dynamite the bitch. | |
Doing it yourself? I don't know. The head of security on my shift has several plans to rob the place. They all involve using other officers. They all also involve killing off the other officers in some way shape or form so he is the only survivor. :D. | |
No question, just wanted to say that I love the attitude you have with your job. As somebody who doesn't particularly like most of his coworkers, you seem like somebody who'd be good to work with. | Thank you - this made me smile! |
in the interest of full disclosure, ex-lax can cause dehydration which could lead to death. Any advice given on poisoning someone should be refused by your conscience. If not, you need serious help, friend. | Chill out everyone. After talking with a friend, they suggested simple weed in the brownies, then drop a hint that she needs to be drug tested. |
Not a lot... hardly noticeable if at all. But enough to be picked up on a test. Anyone know how much that is? ;) | |
Um... You might think that sounds cute. But you're still asking for help drugging a woman without her consent. It wouldn't be a good case for you if something did happen to the woman and they suspect you because you've already clearly shown motive. | Yes, it is just venting. If I really wanted her in trouble, well she has been known to hit the bars often... I would just stalk, wait until she left, and call the cops. She would have to explain why she was driving after drinking. |
I understand you are just being flat logical. But it still came across in a... douche-ish manner? Without knowing me, you couldn't know that I would never hurt a fly. I will give you that. But to receive better reception, sounding a little less demeaning would go far. | |
Apologies if it wasn't meant as such, but that is how it came across to me. |
529 Casino Count Room jobs available on Indeed.com. Apply to Room Attendant, Mailroom Clerk, Surveillance Operator and more! Twin River Casino Count Room Managers earn $80,000 annually, or $38 per hour, which is 16% higher than the national average for all Count Room Managers at $68,000 annually and 19% higher than the national salary average for all working Americans. Jack Entertainment- Randall, OH 3.2 Reporting directly to the Casino Controller, the Count Room Supervisor is responsible for supporting an environment that creates excitement for guests and… Estimated: $28,000 - $40,000 a year 3d The average Soft Count Supervisor - Casino salary in the United States is $38,576 as of January 29, 2021, but the range typically falls between $34,155 and $51,336. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. At the top of a casino organizational pyramid is the president or general manager who is responsible for overseeing the overall operations of the casino, as well as the hotel if applicable. In this position, the president must guide the operation through the day-to-day activities as well as present an overall view for the future of the casino operation. This involves both strategic and The national average salary for a Count Room is $12 in United States. Filter by location to see Count Room salaries in your area. Salary estimates are based on 6 salaries submitted anonymously to Glassdoor by Count Room employees. Salaries for Related Job Titles. No related titles found. As we collect more salary reports, we will be able to display related salaries for this job title. Submit Soft Count Supervisor - Casino supervises soft count personnel and activities. Reconciles the soft count summary report with the information entered into the computer. Being a Soft Count Supervisor - Casino prepares work schedules and maintains proper staffing. Ensures the integrity of the soft count and compliance with gaming regulations Assign Count Room Lead/Clerks daily duties and ensuring that tasks are completed in a timely manner. Train, supervise, evaluate performance and resolve conflicts of assigned personnel. Establish daily priorities and direct staff to assure timely and efficient reporting of revenue. The range for our most popular Casino positions (listed below) typically falls between $22,979 and $112,725. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your profession. Search Count room supervisor jobs. Get the right Count room supervisor job with company ratings & salaries. 762 open jobs for Count room supervisor.
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